Frequently Asked Questions

PRODUCT

What are the ingredients?

Our products are all-natural and made with the only the best ingredients that are sourced, produced, and manufactured in the USA at an FDA-registered and GMP-certified facility!

The active main ingredients in our glucosamine-based Maximum Hip & Joint Supplements are:

• Glucosamine Hydrochloride

• Chondroitin Sulfate

• Methylsulfonylmethane (MSM)

• Manganese (as Manganese Amino Acid Chelate)

You can learn more about these ingredients here

The active main ingredients in our Maximum Skin & Coat Supplement are:

• Flaxseed Oil Powder

• Vitamin E

• Zinc

• Biotin

What dosage should my dog take?

The dosage for both of our products is as follows:
Up to 10 lbs - 1/2 Tablet
11-50 lbs - 1 Tablet
Over 50 lbs - 2 Tablets

ORDER ISSUES

What is the status of my order?

We'll notify you via email when your order is shipped. This email notification will include tracking information so you can see where your order is and when it will arrive!

How do I cancel or change my order?

If there's an issue with your order, please reach out to us via email as soon possible so we can adjust your order before it's shipped!

What do I do if my order is wrong?

Send us an email and we'll be sure to correct the issue as fast as humanly possible!

How long does it take to get my order?

Orders are typically fulfilled the same day or the next business day depending on when you place your order! After the order is fullfilled, you can expect your order to arrive in 2-3 business days!

How much is shipping?

All VetGen orders ship FREE!

Who will be delivering my order?

All orders ship via USPS!

What happens if my package is lost?

Please reach out to us if you haven't received your order and we'll handle the rest!

RETURNS

What is your return policy?

If you're not 100% satisfied with our products after giving them to your pet for 30 days, please reach out to us via email!

Keep in mind that our supplements require continued use, you will not see results overnight - be patient and pay close attention to their behavior!

STILL HAVE QUESTIONS?
CONTACT US!

1-888-523-0694

info@vetgenpharmaceuticals.com